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If you want to increase the retail sales for your business, it’s not enough to have great customer service in your brick and mortar store. You need to have great customer service online, too. These stories show the power of customer service skills as provided via computer screen.

The income tax deadline in the United States may have recently passed, but taxes are an everyday part of life for small business owners around the world. Whether it’s sales tax, property tax, or service taxes, part of running a retail business is keeping up with the tax laws and staying compliant.

In the digital age, your customers have apps that let them search for products, compare products, review products, check prices, compare prices, and even buy the product without ever stepping foot in your store.

It doesn’t matter if your entire retail business is online or if you run a brick and mortar retail store, ecommerce trends apply to you. That’s a trend in and of itself.

It’s not always you the credit card processing company doesn’t trust. Sometimes it’s your clientele. High-risk merchandise makes some processing companies nervous. Those companies aren’t willing to take a risk so they decline to serve certain industries regardless of how good the business owner’s credit may be.

It’s a retailer’s nightmare. With only one product left in stock, two customers approach and they both want to buy it. If they’re not physically fighting for it, there’s a good chance you can remedy the situation. When fists start to fly, call security and put the product back on display (after they leave the store, of course).

Is there anything more frustrating to see on your computer screen than this? Not only are you unable to complete the task you were undertaking, but the error message may as well be written in a foreign language.

In true David and Goliath fashion, brick and mortar retail stores have turned Amazon on its head thanks in large part to the ability of small businesses to have an omnichannel presence.

Want to give your restaurant employees a raise without it coming out of your pocket? Make it easier for them to get higher tips. We’re not suggesting more hours of training (although that probably wouldn’t hurt). We’re not talking about table dancing or karaoke either. What we’re suggesting is something as easy as using the right point of sale system.

When Amazon Webstore phases out, some online retailers will be forced to find a new online store builder. For the small businesses that outsource web development or graphic design this can potentially be a costly change. But the entire event could also be an opportunity. Keep reading.

When you work in retail, it’s easy to get caught up in promotions and inventory and miss the limitless possibilities that drew you into business in the first place. Sometimes in life, it’s smart to step back and take a look at the bigger picture, to see the forest instead of examining individual trees.

There’s a lot of buzz in the payments community about the EMV upgrade. As a retailer you need to be informed enough to act before the October 2015 deadline. Use these questions and answers to make an educated decision about your next steps.

It’s not just The People of Walmart that keep retail an entertaining industry, although the site does provide a steady stream of “Are you kidding me?!” moments. But in the realm of current events over the past couple of weeks are some stories that find their basis in online retail related contexts. We can’t make up stories like these.

Easter is quickly approaching. Even though it falls later this year (in April rather than March), it seems to be a surprise. So much of the United States is still trying to thaw out after a harsh winter.

What if there was an all-in-one small business management tool for retailers? Sure, the all-in-one printer is nice, but with so much of business being digital, it’s not a key player like it once was. You need something like a multi-purpose tool, a Swiss Army Knife for small business.

So you want to open a food truck business because you have some great recipes and a go-get-‘em attitude. Fantastic! Passion is important. But you’ll also need a business plan. While a food truck is a much more grown-up version of a lemonade stand, there are some parallels to make the task feel a little less formidable.